Hello hunters,
It’s status update time and we want to kick things off with the survey results and prize draw
A couple of weeks ago we ran a player survey focused on Whiterime Ridge and we wanted to share some of the results with you. This has been our most successful survey, with about 11000 players having completed it.
As you can see from the reply chart below, almost 80% respondents are either extremely happy or happy with the release of Whiterime Ridge.
We’ve also asked you about your experience and here are the results:
Here’s how you rated different aspects of Whiterime Ridge on the scale from 1 to 5:
This brings the average score for this reserve to 4.07. In general these results show us that despite the turmoil surrounding the release, we’ve done well and you support us which means a lot. Thank you for your appreciation!
As promised, we’ve randomly picked 5 respondents and awarded them 1000 em$. The lucky ones are: EngeeL, ColoradoKid, Evilworm, SanglierNoir34 and paulieboy1977.
Now onto the promised compensation plan for players who have been experiencing issues since the release of Whiterime Ridge. We’ve divided all affected players into three categories, depending on the seriousness of the issues they’ve experienced:
- Couldn’t play the game at all or could play but didn’t get any credit for progress (mostly players with the “Vista” issue whose statistics was not saved).
If you fall into this category you will be compensated with 30 membership days. - Could play the game but experienced serious, game-breaking issues (e.g. game crashes every hunt or every other hunt).
If you fall into this category you will be compensated with 15 membership days. - Could play but have been experiencing minor issues and occasional crashes.
If you fall into this category you have already been compensated with the free .454 El Bisonte and a double XP weekend which will be announced once the issue affecting many XP users is fixed.
If you’ve experienced any of the serious issues which fall into categories 1 or 2, you’ll need to submit a detailed support ticket here, specifying the problems you’ve been experiencing. Please attach a copy of your dxdiag report. Our support manager will look into each particular case and will handle your compensation if you qualify.
Attention XP users who still can’t play the game: We haven’t been able to fix the issue yet but we are continuing to work on it. A statement from our lead programmer Danny:
When dealing with OS related issues, it’s pretty hard to find what the problem really is without being able to test for them. XP as an OS is not supported anymore by Microsoft, which makes things harder. The other problem with such old OSs is the security aspect of it. We cannot install computers with XP or Vista within our organisations network, which (again) makes it even harder to find the issues.
XP users can either wait for the fix and corresponding patch then claim their lost membership days retrospectively once the problem is resolved, or, in case they upgrade to Windows 7 or higher they can apply for compensation and get their lost membership days retrospectively, starting from October 7th.
And last but not least, some people have expressed their disapproval of the fact we’ve been releasing a lot of weapon “reskins” lately, claiming that they’re not needed. So, I wanted to quickly address the matter here. Releasing item variations and increasing the amount of items in the store is not an underhanded tactic on our part. There is no pressure on players to buy all the items we release. Reskins give players more choice, especially new players who may not already own a version of the item in question. To make new items from scratch naturally takes longer, therefore this happens less often than variations of existing items. But without easy-to-implement items, we simply wouldn’t be able to sustain the level of development that currently goes into the game.
That’s it for now.
Happy hunting!
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